Privacy Policy
Mother to Mother LimitedCompany Number: 10989018
Registered Charity Number: 1180535
Last Updated: August 2026
Introduction
Mother to Mother Limited ("Mother to Mother", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what personal information we collect through our website, how we use it, who we share it with, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Depending on how you interact with our website, we may collect the following information:
Information you Provide
When you complete a contact form, request support, make a donation, sign up to receive updates or otherwise contact us, we may collect:
- Your name
- Email address
- Telephone number
- Postal address (where applicable)
- Information you choose to share with us
Where you choose to provide information relating to your health, wellbeing or personal circumstances when requesting support, this may be considered special category data under UK GDPR and will be handled with additional care and confidentiality.
Donation Information
If you make a donation, we may collect information required to process your donation and communicate with you about it.
Payment information is processed securely by our third-party payment provider. We do not store your payment card details.
Newsletter and Communications
If you choose to subscribe to our newsletter or other updates, we will collect your contact details and your communication preferences.
You can unsubscribe at any time using the link included in our emails or by contacting us.
How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide support and services
- Process donations
- Send newsletters and updates where you have asked to receive them
- Manage our relationship with supporters and volunteers
- Improve our services and website
- Comply with legal and regulatory obligations
We will only use your information for the purposes for which it was collected.
Our Legal Basis for Processing
We process personal information using one or more of the following lawful bases under UK GDPR:
- Your consent
- The performance of a contract
- Compliance with a legal obligation
- Our legitimate interests in operating and improving our charitable services
Where we process special category data, we will do so only where a lawful condition under UK GDPR applies.
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third-party providers who help us operate our charity or website, including services that assist with:
- Website hosting
- Website enquiries and forms
- Donation processing
- Email communications
- IT support
Where we use third-party providers, we ensure appropriate safeguards are in place to protect your personal information.
We may also share information where required by law or where necessary to safeguard an individual.
Keeping Your Information Safe
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, loss or misuse.
Access to personal information is limited to those who need it to carry out their role.
How Long We Keep Your Information
We keep personal information only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal or regulatory requirements.
If you ask us to delete your information, we will do so where we are legally able to.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Restrict or object to certain types of processing
- Withdraw consent where processing is based on consent
- Request a copy of your information in a portable format
If you wish to exercise any of these rights, please contact us using the details below.
Cookies
Our website uses cookies to help improve your browsing experience and understand how visitors use our website.
You can manage your cookie preferences through our cookie banner when you first visit the site.
Analytics
We may use website analytics tools to understand how visitors use our website.
This information is collected in an aggregated and anonymised form wherever possible and helps us improve our website and the information we provide.
External Links
Our website may contain links to external websites, including Spotify, YouTube and other third-party services.
If you follow these links, please be aware that these websites have their own privacy policies and we are not responsible for their privacy practices or content.
We encourage you to read the privacy policies of any external websites you visit.
Contacting Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Mother to Mother Limited
Email: office@mtom.org.uk
Complaints
If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or the way we operate.
The latest version will always be published on this website, together with the date it was last updated.